Question 1

Who is Naab for?

Accepted Answer

Dental clinics, medical clinics, and dental labs, from a single chair to several branches. Doctors, receptionists, accountants, and lab teams all work in the same system.

Question 2

How do I get started?

Accepted Answer

Create an account, add your clinic's details, and start adding patients. The free plan doesn't need a credit card, so you can set everything up before you pay for anything.

Question 3

Do I need any technical experience?

Accepted Answer

No. If your team can use WhatsApp, they can use Naab. There's nothing to install: it runs in the browser.

Question 4

Is the free plan really free?

Accepted Answer

Yes. The free plan is free forever and doesn't need a credit card. It covers up to 100 patients and 50 visits a month, with charts, treatments, invoices, and payments.

Question 5

Can I try a paid plan first?

Accepted Answer

Yes. When you sign up, you can claim a free trial of the full Enterprise plan, with every feature unlocked and no card needed. When it ends, choose the plan that fits your clinic.

Question 6

Can I change plans later?

Accepted Answer

Yes. Start small and upgrade when you need unlimited patients, WhatsApp, more dentists, more branches, or the AI assistant. Pay yearly and you get 2 months free.

Question 7

How does the tooth chart work?

Accepted Answer

Drag a treatment onto a tooth, a surface, a root, a whole jaw, or the full mouth. Each treatment has its own color, and the chart works in 2D and 3D, for adults and children, with FDI or quadrant numbering.

Question 8

Can a patient have more than one treatment plan?

Accepted Answer

Yes. Keep several plans for one patient, switch between them, add comments, and see every change in the history. Prices come from your catalog, so each plan already knows its total.

Question 9

Does Naab do periodontal charting?

Accepted Answer

Yes. Six-pocket exams record pocket depth, recession, bleeding, and mobility, and every exam shows its BOP percentage.

Question 10

Can I keep X-rays and files on the patient?

Accepted Answer

Yes. Upload images, X-rays, and PDFs to the patient file, next to their allergies, insurance, visits, and invoices.

Question 11

Can I write prescriptions and reports?

Accepted Answer

Yes. Write prescriptions from your own templates, and build patient reports from templates that fill in from the patient file. Prescriptions and reports print as a PDF with your clinic's logo and the doctor's signature. Report templates come with Starter and every plan above it.

Question 12

Does Naab work for medical clinics?

Accepted Answer

Yes. Medical clinics get a body chart instead of teeth: place treatments on the body, request tests from your own test catalog, and print each test request as a PDF.

Question 13

Can I see every doctor's schedule in one place?

Accepted Answer

Yes. See the day, the week, the month, or all your doctors side by side. Drag a visit to move it, and the whole team sees the change straight away.

Question 14

What stops double bookings?

Accepted Answer

Naab warns you when the patient or the doctor is already booked, even at another branch, and finds the closest free slot.

Question 15

How do you handle walk-ins and late patients?

Accepted Answer

Mark who arrived and who's late. Walk-ins wait on the standby queue and fill the first gap, without taking a slot on the calendar.

Question 16

Do patients get appointment reminders?

Accepted Answer

Yes, on WhatsApp. Visit reminders, birthday wishes, and balance reminders go out automatically on Starter and every plan above it.

Question 17

How does WhatsApp work in Naab?

Accepted Answer

Connect your clinic's WhatsApp number once for the whole team. Reminders, receipts, and updates go out from it, and your staff reply to patients from a shared inbox inside Naab. WhatsApp comes with Starter and every plan above it.

Question 18

How many WhatsApp messages can I send?

Accepted Answer

It depends on your plan: 300 WhatsApp messages a month on Starter, 1,000 on Professional, 2,500 on Growth, and 5,000 on Enterprise. The Free plan doesn't include WhatsApp.

Question 19

What can the AI actually do?

Accepted Answer

Ask in plain words and it does the work: book or move a visit, find a free slot, add a treatment to a patient's chart, create an invoice or record a payment, or send a WhatsApp message. The AI assistant comes with Professional and every plan above it.

Question 20

What are AI actions?

Accepted Answer

AI actions are the monthly allowance the AI runs on. Each job it does for you, like booking a visit or issuing an invoice, uses some of it. Starter includes 5,600 a month, Professional 28,000, Growth 56,000, and Enterprise is unlimited. Free includes none, and on any plan you can buy extra AI credits anytime.

Question 21

Which plan includes the AI?

Accepted Answer

The AI assistant comes with Professional and every plan above it, with 28,000 AI actions a month on Professional, 56,000 on Growth, and unlimited on Enterprise. Enterprise also adds the voice assistant and AI answering for WhatsApp calls.

Question 22

Does the AI do things without asking me?

Accepted Answer

No. The assistant acts when you ask it to. If you turn on AI call answering (Enterprise), it answers WhatsApp calls for you, but any booking reaches your dashboard as a request for you to approve or decline, and your staff can take over a call at any time.

Question 23

Can the AI answer patients on WhatsApp?

Accepted Answer

Yes, in two ways. From Professional up, the AI helps your team reply to WhatsApp messages. On Enterprise, it can also answer WhatsApp calls when your team is busy: it takes a message or a booking request and leaves it on your dashboard for you to approve. You turn call answering on or off in settings, and staff can take over at any time.

Question 24

How are invoices created?

Accepted Answer

From the treatment plan. The plan already knows the work and the price, so the invoice is one click. Send it as a PDF, and track what's paid and what's still open.

Question 25

Which payment methods can I record?

Accepted Answer

Cash, card, bank transfer, patient credit, or cheque (from Professional up), and any mix of them on the same invoice. Overpayments become credit for the next visit, or a refund.

Question 26

Can Naab track cheques and insurance?

Accepted Answer

Yes, on Professional and every plan above it. Follow every cheque from pending to cleared, mark the ones that bounce, and record the insurer's share on each invoice.

Question 27

Can one person pay for the whole family?

Accepted Answer

Yes. Link relatives into a family and bill the family head, with an optional family discount.

Question 28

How does stock management work?

Accepted Answer

Materials come off the shelf when you use them on a treatment plan, and Naab warns you before you run out. Your suppliers live in the same place. Available on Starter and every plan above it.

Question 29

Can I see how the clinic is doing?

Accepted Answer

Yes. See sales, unpaid invoices, and cash flow by week or month, and track expenses, including recurring ones like rent and salaries. From Starter up, export payments, invoices, expenses, and more to Excel, CSV, or PDF.

Question 30

Can I run more than one branch?

Accepted Answer

Yes, on Growth (up to 3 branches) and Enterprise (unlimited). Each branch keeps its own calendar, stock, and numbers, and you see all of them from one account.

Question 31

How many dentists can I add?

Accepted Answer

Free and Starter include one dentist, Professional up to 3, Growth up to 5, and Enterprise as many as you need. On any plan below Enterprise, you can also buy extra dentist seats. On paid plans, other staff like receptionists and accountants are unlimited.

Question 32

Can I control what each person can access?

Accepted Answer

Yes. Give each person a role, like admin, dentist, receptionist, or accountant, or build your own roles, and they see only their part. From Professional up, the audit log records every action.

Question 33

Who can see my patients' data?

Accepted Answer

Only the people you invite to your clinic. Roles decide what each person can see, so a receptionist and an accountant each see what their job needs.

Question 34

Can Naab handle staff pay?

Accepted Answer

Yes. Give each dentist a monthly salary and a commission percentage, and Naab works out what they're owed each month: the salary plus commission on that month's payments, minus anything already paid. Other staff salaries go in as payroll expenses.

Question 35

Can I take my data with me?

Accepted Answer

Yes. Export your patients anytime, on every plan, as Excel, CSV, or PDF. Your data stays yours.

Question 36

How do clinics send cases to my lab?

Accepted Answer

Clinics on Naab order straight from the tooth in their chart, with the tooth, shade, material, and restoration type on the order. Doctors who aren't on Naab can send cases through your guest link or QR code. You accept each order, or decline it with a reason.

Question 37

Do doctors need a Naab account?

Accepted Answer

No. Doctors can follow their cases by link or QR code without an account, and get WhatsApp updates when a case is accepted, delivered, or returned.

Question 38

Can I set up my own workflow?

Accepted Answer

Yes. Set the steps your lab actually uses, in your order, and turn on the restorations and materials you offer. Move a case to the next step and the doctor sees it.

Question 39

How does billing work for labs?

Accepted Answer

Every doctor you work with has their own invoices, cheques, and balance, so you always know who owes what. Cheques come with Professional and every plan above it.

Question 40

What does Naab cost for a lab?

Accepted Answer

Labs use the same plans as clinics: Free at no cost, then $29, $49, $79, and $119 a month for Starter, Professional, Growth, and Enterprise. Pay yearly and get 2 months free. For labs, limits count cases and orders instead of patients and visits.

Questions, answered

Getting started

Charting & patient files

Calendar & WhatsApp

The AI assistant

Billing & money

Team & data

Dental labs

Your new assistant can start today.